Privacy Policy
# Privacy Policy
**Last Updated: September 4, 2026**
Willow & Wren Birth Collective LLC (“Willow & Wren,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information thoughtfully and responsibly.
This Privacy Policy explains what information we may collect when you visit our website, contact us, inquire about services, book photography or doula services, complete forms or questionnaires, make payments, receive digital galleries, or otherwise interact with Willow & Wren Birth Collective LLC.
By using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.
## 1. Information We May Collect
The information we collect depends on how you interact with us.
### Information You Provide Directly
You may provide information such as:
* Your name
* Email address
* Phone number
* Mailing or billing address
* Information submitted through contact or inquiry forms
* Session or service preferences
* Scheduling information
* Names or information relating to family members participating in photography services
* Information provided through questionnaires, contracts, invoices, or other client forms
* Payment and transaction information
* Messages, emails, or other communications you send to us
* Photographs, videos, or other materials you voluntarily provide
Clients receiving doula or birth-related services may voluntarily provide additional information necessary to plan and provide those services.
Because pregnancy, birth, postpartum, and family services can involve particularly personal information, Willow & Wren Birth Collective LLC makes reasonable efforts to collect only information that is relevant to the services requested.
### Information About Children
Our photography services frequently involve infants and children.
We may receive a child’s name, age, photographs, family relationship, or other limited information when voluntarily provided by a parent or legal guardian for purposes related to photography services.
We do not knowingly collect personal information directly from children through our website.
Parents and legal guardians are responsible for providing information concerning minor children and for making decisions regarding the use or sharing of photographs of those children.
## 2. Photographs and Image Privacy
Photographs created for a client are treated separately from general website information.
Purchasing photography services does **not** automatically give Willow & Wren Birth Collective LLC permission to publicly share identifiable photographs.
Identifiable client photographs will not be used for our website, social media, advertising, portfolio, promotional materials, publications, competitions, educational materials, or other public purposes unless the appropriate client or parent/legal guardian has granted permission through a model release or other written authorization.
Clients may be offered privacy choices such as:
* No public sharing
* Sharing only photographs specifically approved by the client
* Sharing photographs that do not reveal identifying features
* Broader portfolio or marketing permission
A decision not to permit public sharing will not affect the quality of photography services provided.
Willow & Wren Birth Collective LLC may independently choose not to publicly share a photograph even when permission has been granted.
## 3. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically by our website platform or service providers.
This may include:
* Internet Protocol (IP) address
* Browser type
* Device type
* Operating system
* Pages viewed
* Approximate geographic region
* Referring website or link
* Date and time of website visits
* General website interaction or performance information
This information may be used to maintain the website, understand how visitors use it, troubleshoot problems, improve user experience, and evaluate general website performance.
## 4. Cookies and Similar Technologies
Our website or third-party website providers may use cookies and similar technologies.
Cookies are small files placed on a device that may help a website function properly, remember preferences, measure website traffic, or understand how visitors interact with the website.
Depending on the services used on our website, cookies may include:
* Essential cookies necessary for website functionality
* Preference or functionality cookies
* Analytics or performance cookies
* Cookies placed by embedded third-party services
You may be able to disable or restrict cookies through your browser settings. Some website features may not function correctly if cookies are disabled.
If our website displays a cookie preference or consent tool, you may also use that tool to manage available cookie settings.
## 5. How We Use Personal Information
Willow & Wren Birth Collective LLC may use personal information to:
* Respond to inquiries
* Communicate with prospective and existing clients
* Schedule photography or doula services
* Prepare proposals, questionnaires, contracts, and invoices
* Process bookings and payments
* Provide contracted services
* Create and deliver photography galleries
* Plan photography sessions
* Communicate regarding pregnancy, birth, postpartum, or photography services
* Maintain appropriate business and financial records
* Provide customer service
* Send information that you have specifically requested
* Improve our website, services, and client experience
* Protect against fraud, misuse, security concerns, or unlawful activity
* Comply with legal, tax, insurance, accounting, or regulatory obligations
* Establish, exercise, or defend legal claims
We do not intentionally collect more personal information than we reasonably need for the purpose for which it was provided.
## 6. Sensitive and Health-Related Information
Doula services may involve information relating to pregnancy, birth preferences, medical history, prior birth experiences, medications, allergies, providers, hospital plans, or other health-related circumstances.
Willow & Wren Birth Collective LLC is not acting as a healthcare provider, hospital, medical practice, or health insurance company through its doula services.
Information shared for doula purposes is used primarily to understand the client’s preferences, prepare for services, communicate effectively, and provide nonmedical physical, emotional, and informational support.
Clients should avoid submitting sensitive medical information through general website contact forms unless reasonably necessary.
Medical emergencies or urgent health concerns should be directed to an appropriate licensed healthcare professional or emergency service rather than through our website, email, or ordinary business messaging.
## 7. Payment Information
Payments may be processed through third-party payment processors or client-management platforms.
Willow & Wren Birth Collective LLC may receive transaction information such as the amount paid, payment status, billing name, or limited payment details necessary for business records.
Full credit-card or banking information may be processed directly by the applicable payment provider rather than stored by Willow & Wren Birth Collective LLC.
Payment providers maintain their own privacy and security practices.
## 8. Third-Party Service Providers
Willow & Wren Birth Collective LLC may use third-party companies and platforms to operate the business.
These may include providers for:
* Website hosting
* Client relationship management
* Contracts and electronic signatures
* Scheduling
* Payment processing
* Email
* Cloud storage
* Photography gallery hosting and delivery
* Image backup or storage
* Accounting and bookkeeping
* Website analytics
* Business administration
These providers may process personal information only to the extent necessary to perform the services for which they are used or as otherwise permitted under their own applicable privacy terms.
We make reasonable efforts to use reputable providers and appropriately protect personal information entrusted to us.
## 9. When Information May Be Shared
Willow & Wren Birth Collective LLC does **not** sell client personal information.
We may disclose information when reasonably necessary:
* To service providers assisting us in operating the business
* To contractors or professional advisors who need the information to perform legitimate business services
* With your consent or at your direction
* To comply with a subpoena, court order, law, or other valid legal requirement
* To protect the safety, rights, property, or security of our business, clients, or others
* To investigate fraud, misuse, or security concerns
* To insurers, attorneys, accountants, or other professional advisors when reasonably necessary
* In connection with a legitimate sale, restructuring, transfer, or succession of the business
Where appropriate, we expect third parties receiving confidential information to handle that information responsibly.
## 10. Doula Client Confidentiality
Information learned through a doula-client relationship will be treated as confidential except when disclosure is:
* Authorized by the client
* Reasonably necessary to coordinate services with an authorized backup doula or other service provider
* Required by law
* Reasonably necessary to address an immediate threat of serious harm
* Necessary for legitimate insurance, legal, accounting, or business purposes
When information must be shared to provide services, Willow & Wren Birth Collective LLC will make reasonable efforts to limit disclosure to what is necessary.
## 11. Data Security
Willow & Wren Birth Collective LLC uses reasonable administrative, technical, and practical safeguards appropriate to the nature of the information maintained.
These may include password-protected systems, reputable third-party platforms, controlled access to client information, secure account practices, and reasonable backup procedures.
No method of electronic transmission or storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of information transmitted electronically or stored by third-party providers.
## 12. How Long We Keep Information
Willow & Wren Birth Collective LLC retains personal information for as long as reasonably necessary to:
* Provide services
* Maintain business and financial records
* Fulfill contractual obligations
* Resolve disputes
* Maintain photography archives or galleries when appropriate
* Satisfy insurance, accounting, tax, or legal requirements
* Protect legitimate business interests
Different types of information may be kept for different lengths of time.
Photography files may be maintained for archival or backup purposes, but permanent storage is not guaranteed unless specifically agreed to in writing.
## 13. Email and Marketing Communications
If you voluntarily subscribe to an email list or request promotional communication, Willow & Wren Birth Collective LLC may send information relating to services, availability, events, announcements, or other business updates.
You may unsubscribe from marketing emails at any time using an available unsubscribe link or by contacting us.
Transactional communications relating to an inquiry, contract, booking, payment, appointment, gallery, or existing client relationship are not considered marketing communications and may still be sent when necessary.
## 14. Links to Other Websites
Our website may contain links to third-party websites or services.
Willow & Wren Birth Collective LLC is not responsible for the privacy, security, content, or practices of websites we do not operate.
Visiting a third-party website is subject to that website’s own privacy policy and terms.
## 15. Social Media
Willow & Wren Birth Collective LLC may maintain pages or accounts on social-media platforms.
When you interact with us through a social-media platform, that platform may independently collect information about you according to its own privacy policy.
Information you voluntarily post publicly on social media should not be considered private.
Our use of client photographs on social media remains subject to our photography privacy practices and any applicable model release.
## 16. Your Privacy Choices
You may contact Willow & Wren Birth Collective LLC to request information about personal information we maintain about you or to ask that information be corrected or deleted when reasonably possible.
Certain information may need to be retained for legitimate contractual, legal, tax, accounting, insurance, security, or recordkeeping purposes.
Where applicable law provides additional privacy rights, we will process qualifying requests in accordance with those requirements.
Maryland residents who are covered by applicable Maryland privacy law may have rights concerning access, correction, deletion, portability, and certain uses or disclosures of their personal information.
Requests may be submitted using the contact information listed below.
We may need to reasonably verify your identity before fulfilling a privacy request.
## 17. Maryland Privacy Rights
Maryland law may provide qualifying residents with additional rights regarding their personal data depending on the nature and scope of the business processing that information.
Where applicable, those rights may include the ability to:
* Confirm whether personal data is being processed
* Access qualifying personal data
* Correct inaccurate information
* Request deletion of qualifying information
* Obtain a copy of qualifying personal data
* Opt out of certain sales, targeted advertising, or qualifying profiling activities
Willow & Wren Birth Collective LLC does not sell sensitive personal information.
We will not discriminate against a person for exercising a privacy right provided by applicable law.
## 18. Visitors From Outside the United States
Willow & Wren Birth Collective LLC is based in Maryland, United States, and primarily provides services within the United States.
If you access our website from another country, information you provide may be transferred to and processed in the United States or through service providers operating in other jurisdictions.
Privacy protections in those jurisdictions may differ from those in your location.
## 19. Changes to This Privacy Policy
Willow & Wren Birth Collective LLC may update this Privacy Policy periodically to reflect changes in our website, services, business practices, technology, or legal requirements.
The date at the top of this page will indicate when the Privacy Policy was most recently updated.
Material changes may also be communicated through our website or another reasonable method when appropriate.
## 20. Contact Us
Questions, concerns, or privacy requests may be directed to:
**Willow & Wren Birth Collective LLC**
Maryland, United States
**Email:** [email protected]
**Website:** www.willowandwrenbirthcollective.com
Please include enough information for us to understand and respond to your request.
